Refund policy

Return & Refund Policy

Welcome to Zamana. We strive to provide high-quality clothing and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

Items can be returned within 7 days of receiving your order.
Products must be unused, unwashed, unworn, and in their original condition with all tags attached.
Returns will not be accepted for items that are damaged due to misuse, washing, or normal wear and tear.

Non-Returnable Items

The following items are not eligible for return or exchange:

Sale or clearance items.
Gift cards (if applicable).
Items without original tags or packaging.
Products showing signs of use or alteration.

Return Process

To initiate a return, please contact our customer support team with your order number and reason for the return.

Email: zamanaworld2@gmail.com

Phone: 03091164779

Once your request is approved, we will provide instructions for returning the item.

Refund Policy

Refunds are processed only after the returned item has been received and inspected.
If your return is approved, the refund will be issued through the original payment method where applicable.
Processing refunds may take 5–10 business days, depending on your payment provider.

Exchange Policy

If you receive the wrong size, wrong item, or a defective product, we will gladly arrange an exchange subject to product availability.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will work to resolve the issue as quickly as possible.

Shipping Charges

Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.