Shipping policy

Shipping Policy

Thank you for shopping with Zamana. We are committed to delivering your orders safely and on time. Please review our Shipping Policy below.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation once your purchase has been successfully placed.

Shipping Time

Estimated delivery times are:

Major Cities: 2–4 business days.
Other Areas: 3–7 business days.

Delivery times are estimates and may vary due to weather, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive tracking information (where available) so you can monitor your shipment.

Delivery

Please ensure that your shipping address and contact information are accurate. Zamana is not responsible for delays or failed deliveries caused by incorrect customer information.

Delayed or Lost Shipments

If your order is significantly delayed or appears to be lost, please contact our customer support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the package and the damaged item so we can assist you promptly.